Terms and Conditions

Last Updated: May 13, 2026

These Terms and Conditions (“Terms”) govern your access to and use of My Pantry Express (“MPX” or the “Service”), operated by Northern Illinois Food Bank (“NIFB,” “Provider,” “we,” “us,” or “our”), including the website located at https://mypantryexpress.org and related pickup, delivery, communication, and support services.

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SERVICE.

Eligibility and Use of the Service

The Service is intended for personal, non-commercial use related to food ordering, food distribution, pickup, delivery, and related support services.

You represent that:

  • You are at least 14 years old, with permission to use the Service under the supervision of a parent or legal guardian;

  • Any information you provide is accurate and current;

  • You will use the Service in compliance with applicable laws and these Terms.

NIFB reserves the right to suspend or terminate access to the Service for violations of these Terms, misuse of the Service, fraudulent activity, abusive conduct, or operational necessity.

Accounts and User Responsibilities

You may be required to create an account or provide personal information to use portions of the Service.

You are responsible for:

  • Maintaining the confidentiality of your account information;

  • Restricting access to your devices and credentials;

  • All activity occurring under your account.

You agree not to:

  • Provide false or misleading information;

  • Impersonate another individual or organization;

  • Share accounts or credentials;

  • Attempt unauthorized access to systems or data;

  • Interfere with or disrupt the Service or its infrastructure;

  • Use automated systems, bots, or scraping tools without authorization;

  • Upload malicious code or harmful content;

  • Use the Service for unlawful purposes.

Grocery Orders, Availability, and Substitutions

Food availability may vary based on donations, inventory, seasonality, supplier availability, operational limitations, weather conditions, transportation, and other factors.

NIFB does not guarantee:

  • Product availability;

  • Specific brands;

  • Exact item quantities;

  • Continuous availability of any program or location.

Reasonable substitutions may be made when necessary.

If you or members of your household have food allergies, dietary restrictions, or sensitivities, you are responsible for reviewing all product labels and packaging before consumption.

Information displayed on the Service is provided for general informational purposes only and should not be relied upon as medical or nutritional advice.

Please consult healthcare professionals regarding dietary or medical concerns.

Pickup and Delivery Services

Pickup and delivery services may be offered at participating locations only.

You acknowledge and agree that:

  • Pickup and distribution sites may be operated by independent third parties;

  • Delivery schedules may change due to weather, staffing, safety, inventory, or operational conditions;

  • Delivery windows are estimates and not guarantees;

  • NIFB may limit, modify, suspend, or discontinue services at any time.

You are responsible for providing accurate address and contact information.

NIFB is not responsible for:

  • Missed deliveries caused by incorrect information;

  • Unsafe conditions at delivery locations;

  • Loss or spoilage occurring after pickup or delivery completion;

  • Conditions or actions occurring at third-party pickup locations.

Communications and Text Messaging

By providing your phone number or email address, you consent to receive communications related to the Service, including:

  • Order confirmations;

  • Pickup and delivery reminders;

  • Operational updates;

  • Support communications;

  • Service notifications.

Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of non-essential communications where applicable; however, operational messages necessary to provide services may still be sent.

Accessibility

Northern Illinois Food Bank is committed to improving accessibility and usability for all users.

We may utilize accessibility tools, assistive technologies, or third-party accessibility providers to improve user experience and access to the Service.

If you experience accessibility barriers, please contact us so we can work to address the issue.

Intellectual Property

The Service and all related content, including logos, graphics, software, text, designs, images, trademarks, and branding, are owned by or licensed to NIFB and are protected under applicable intellectual property laws.

You may use the Service solely for personal, non-commercial purposes.

You may not:

  • Reproduce, distribute, modify, or create derivative works from the Service;

  • Use NIFB branding without written permission;

  • Reverse engineer or attempt to extract source code from the Service.

Third-Party Services and Links

The Service may contain links to or integrations with third-party services, websites, applications, mapping providers, analytics tools, communication platforms, or other resources.

NIFB does not control and is not responsible for:

  • Third-party content;

  • Third-party policies or practices;

  • Service interruptions caused by third parties;

  • Security or privacy practices of third-party services.

Your use of third-party services is subject to their own terms and policies.

Privacy

Your use of the Service is also governed by our Privacy Policy.

By using the Service, you acknowledge that personal information may be collected, processed, and used in accordance with the Privacy Policy.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

NIFB DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY;

  • FITNESS FOR A PARTICULAR PURPOSE;

  • NON-INFRINGEMENT;

  • ACCURACY OR RELIABILITY OF INFORMATION;

  • CONTINUOUS OR ERROR-FREE OPERATION;

  • SECURITY OR AVAILABILITY OF THE SERVICE.

NIFB DOES NOT GUARANTEE THAT THE SERVICE WILL ALWAYS BE AVAILABLE, SECURE, OR FREE OF ERRORS, INTERRUPTIONS, OR HARMFUL COMPONENTS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NIFB AND ITS OFFICERS, EMPLOYEES, DIRECTORS, AGENTS, PARTNERS, VOLUNTEERS, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO:

  • USE OF OR INABILITY TO USE THE SERVICE;

  • FOOD AVAILABILITY OR SUBSTITUTIONS;

  • DELIVERY OR PICKUP ISSUES;

  • SERVICE INTERRUPTIONS;

  • DATA LOSS;

  • SECURITY INCIDENTS;

  • THIRD-PARTY ACTIONS;

  • WEBSITE ERRORS OR DOWNTIME.

TO THE EXTENT LIABILITY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, TOTAL LIABILITY SHALL NOT EXCEED FIFTY U.S. DOLLARS ($50).

Some jurisdictions may not allow certain limitations or exclusions, so portions of this section may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless NIFB and its affiliates, employees, directors, officers, volunteers, agents, and service providers from claims, damages, liabilities, costs, and expenses arising from:

  • Your misuse of the Service;

  • Violation of these Terms;

  • Violation of applicable laws;

  • Infringement of rights belonging to others.

Termination

NIFB may suspend, restrict, or terminate access to the Service at any time, with or without notice, for operational, legal, security, or policy reasons.

You may stop using the Service at any time.

Sections intended to survive termination will remain in effect after termination.

Changes to the Service or Terms

NIFB may update, modify, suspend, or discontinue portions of the Service at any time.

We may also revise these Terms periodically. Updated Terms will be posted with a revised “Last Updated” date.

Continued use of the Service after updates become effective constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall be brought exclusively in the state or federal courts located in Illinois.

Contact Information

If you have questions regarding these Terms or the Service, please contact:

Northern Illinois Food Bank
My Pantry Express Support
Email: [email protected]
Website: https://mypantryexpress.org